I personally believe that this new transportation system is safer than the previous one. The old system (yellow buses) was very dangerous, all people always had thefts and drivers were inexperienced so we always had accidents. In general terms, this system is much better than the previous one, especially for the bus drivers, because now they are not expose to be working carrying the money. Although for people, at the beginning, it was difficult to get used it because the government didn’t do a good planning and neither a proper explanation of it. Due to this problem, these people had loads of troubles for understanding how to use new buses, was very tough especially for people living in suburbs.
Nowadays traveling for me is not a problem because I travel on bicycle everywhere, only at night I travel on Transantiago. A problem that has improved in a good way is paying with BIP card, a wonderful invention, but it is sometimes detrimental when the card is not inside your pocket.
After three years this system has improved a lot, time traveling has decreased and we have less contamination. It’s also better because the buses have different colors, everything is organized and ordered, the streets have more color, and the capital looks better.